Panaloyal Privacy Policy

Last modified: December 09, 2024

At Panaloyal, we take the privacy of our users very seriously. This Privacy Policy aims to inform you about how we collect, use, store and protect your personal information, in compliance with Panama's Law 81 on Personal Data Protection as well as other relevant international regulations.

We recommend that you read this policy carefully to understand how we manage your personal data and your related rights.

1. Information We Collect

Panaloyal collects the following types of information from users when using our platform:

- Personal Information: name, email address, phone number, and payment or billing details.

- Technical Information: IP address, device type, operating system, browsing details, and usage behavior.

- Usage Data: interaction with digital cards, functionalities used, and access times.

- Payment Data: details necessary to process payments, but we do not store sensitive information such as full credit card numbers.

2. Purpose of Data Processing

- Provide our services: creation, management, and distribution of digital loyalty cards.

- Support and Customer Care: technical assistance and response to requests.

- Compliance with Legal Obligations: adherence to Law 81 on the Protection of Personal Data of Panama.

- Improve User Experience: internal analysis and sending of relevant communications.

- Payment Management: process payments and manage subscriptions.

3. Legal Bases for Data Processing

- User Consent: processing based on your explicit consent.

- Execution of a Contract: data necessary to fulfill the contract between you and Panaloyal.

- Compliance with Legal Obligations: processing to comply with Law 81 of Panama.

- Legitimate Interests: improvement of the platform and fraud prevention.

4. How We Use Personal Data

- Create and manage digital loyalty cards.

- Send communications about new features and updates.

- Process payments and manage subscriptions.

- Analyze usage behavior to improve the platform.

- Comply with our legal obligations and resolve disputes.

5. Data Retention

- Panaloyal will store personal data only for as long as necessary to fulfill the established purposes.

- Payment and billing data will be kept according to legal fiscal terms.

- Other data will be kept as long as you are an active user of the platform.

6. Data Security

- We implement appropriate technical, physical, and organizational measures to protect data.

- We do not guarantee absolute security due to the inherent limitations of data transmissions over the Internet.

7. Your Rights over Your Personal Data

- Access: request access to the personal data we have about you.

- Rectification: correct incorrect or incomplete personal data.

- Cancellation: request the deletion of your data, except for legal reasons to retain them.

- Opposition: object to processing in certain circumstances.

- Portability: request the transfer of your data to another service.

- Revocation of Consent: revoke your consent at any time.

8. Sharing Data with Third Parties

- Service Providers: we share data with third parties to process payments or offer technical services.

- Law Compliance: we disclose data if required by law or through a legal process.

- International Transfers: we take measures to ensure security standards in services outside of Panama.

9. Use of Cookies and Similar Technologies

- Panaloyal uses cookies to improve user experience, analyze traffic, and personalize content.

- You can control the use of cookies through your browser; however, some functionalities may not be available if you disable them.

10. Modifications to the Privacy Policy

- Panaloyal may modify this policy at any time.

- Any change will be notified on the platform and, if necessary, your consent will be requested again.

11. Contact

Email: info@panaloyal.com

Address: Vía Argentina, Bella Vista, Panama