Frequently asked questions

A platform for local businesses to create their own digital stamp card. Customers save it to Apple Wallet or Google Wallet, your team stamps it by scanning a QR code, and you see from the dashboard who comes back and when. It was born in Panama and is built for Latin American businesses.

Create your account, pick a template for your type of business and adjust colors, logo, stamps and rewards with a live preview. When you finish you get a QR code and a link ready to share. See everything included in features.

Most businesses have their card ready in a few minutes. You don't need technical skills or a developer.

No. To stamp cards you only need a phone, tablet or computer with a camera and internet. No terminals, readers or special printers.

Yes. You get a 14-day free trial with every feature of your plan. A card is required to start the trial, and if you cancel before it ends you won't be charged. Details on plans and pricing.

Any country where your customers use an iPhone or Android. Panaloyal is available in Spanish and English and is used by businesses in Panama and across Latin America. We have country guides under countries.

Customers scan your QR code and save the card on their phone. On each visit your team scans their card and adds a stamp. When they reach the goal, the reward is ready to redeem.

It depends on how often customers come back: if they visit several times a week, 8 to 10 stamps work well; if they come once a month, 4 to 6 is better. The reward has to feel reachable. We explain it in how to choose the perfect reward.

Yes. You can add several rewards to the same card, for example a small gift at stamp 5 and the big reward at 10, so the goal never feels far away.

Yes. From the dashboard you can edit the design, text and rewards, and customers see the changes in their Wallet without signing up again.

Yes, for example one for coffee and another for breakfast. How many active cards each plan includes is on the pricing page.

They get a notice that their reward is ready. When they claim it, your cashier records the redemption from the scanner and the customer can start collecting stamps again.

You decide. Keep the card with no expiration or set how long stamps last, depending on how your business works.

No. The card is saved to Apple Wallet or Google Wallet, which already come with the phone, right next to their bank cards. That's the main reason customers actually use it.

They scan the QR code at your counter or tap the link you share on WhatsApp or social media, fill in a short form and save it in one tap.

Yes. On iPhone it's saved to Apple Wallet and on Android to Google Wallet. The sign-up detects the customer's phone and shows the right button.

They can open their card in the browser and add it to the home screen like an app, without downloading anything from a store.

Their stamps aren't lost: they're stored in Panaloyal, not on the phone. They just sign up again with the same details and get their card back with its stamps.

Each card is unique and has its own QR code. If someone tries to sign up twice with the same details, Panaloyal detects it and returns their existing card.

As a lock-screen notification, through the card they have in their Wallet. For campaigns you can also use email if the customer shared it.

No. Notifications travel through the Wallet card, so you don't depend on phone numbers, SMS or WhatsApp lists.

Welcome on sign-up, a heads-up when they're close to a reward, reward ready, "we miss you" when they stop coming, a post-visit message and birthdays. Set them up once and they run on their own.

It depends on your plan. See how many each one includes on the pricing page.

You don't pay per message, you don't need to collect numbers and you don't risk getting your WhatsApp blocked for spam. The message also shows next to the customer's card, so they know exactly who it's from.

The ones that give a reason to come back today: double stamps on slow days, "one stamp to go" or a gift for someone who hasn't come in weeks. Ideas in how to win back inactive customers.

They open the Panaloyal scanner on their phone, scan the customer's card QR code or search by name or phone, and tap to add the stamp. It takes seconds.

Yes, a basic mobile data or Wi-Fi connection so the stamp is recorded and the customer's card updates right away.

Yes. Each cashier or manager has their own user, so you don't share your password and you know who stamped each time. How many logins each plan includes is on pricing.

Yes. Add your locations, customers use the same card at all of them and you see each location's results separately.

Panaloyal blocks repeated stamps within a short time and records who stamped, when and at which location, so you can review anything unusual.

Download your QR code as a PDF from the dashboard, ready to print for the counter, table or window. You can also share the link on WhatsApp and social media.

It depends on how many cards, customers, campaigns and locations you need. Prices can change, so they're always up to date on the pricing page.

Yes, 14 days free on any plan. If you cancel before the trial ends, you won't be charged.

Yes. There are no contracts or penalties: cancel from your dashboard and keep access until the end of the period you already paid for.

Yes. Choose monthly or yearly billing; yearly comes with a discount. Compare both on plans and pricing.

Switch plans anytime to get more cards, customers, cashiers or locations, without losing your customers or their stamps.

With a credit or debit card. You're billed monthly or yearly depending on the plan you choose.

By scanning your QR code in store or tapping your link on Instagram, WhatsApp, Google or your business page.

They open their Wallet and the card is there with up-to-date stamps. It updates itself after every visit.

Whatever you choose: for example name, phone, email and birthday. The shorter the form, the more people sign up.

Yes. Customers can unsubscribe from emails or remove the card from their Wallet anytime. Respecting that keeps your program healthy.

It's one of the most common uses: customers come back often and a free coffee is a clear reward. See the coffee shop guide.

Yes. Since visits are every few weeks, short goals work well, along with an automatic reminder when a customer takes too long to come back. Ideas in the barbershop guide.

Yes, to reward regulars: a dessert, a drink or a free dish after several visits. More in the restaurant guide.

Any business with returning customers: bakeries, ice cream shops, gyms, laundromats, stores, pharmacies and more. Explore the business categories.

Paper cards get lost, left in another wallet and faked with any stamp. A digital card is always on the phone, can't be copied and tells you who comes back. We compare them in digital vs. traditional.

An app costs thousands to build and maintain, and most people don't download an app for every business they visit. With Wallet you reach the same phone without asking anyone to install anything.

Several platforms use Apple Wallet and Google Wallet; the difference is what's included and the support you get. Panaloyal adds push and email campaigns, birthdays, cashier logins, multiple locations, retention metrics and a business page, with Spanish-speaking support from Panama. Compare features, not just price; read how to compare loyalty programs and Stamp Me vs. Panaloyal.

Panaloyal works on its own, without changing your POS or buying hardware, and customers see their progress on their phone. If you need to connect it to other systems, check API availability on plans and pricing.

The fields you ask for at sign-up, stamps, visits and redemptions, and the permissions customers gave to receive messages. Nothing else.

Your business does. You can see it in the dashboard and export it to CSV anytime.

It travels encrypted, each business can only see its own customers and your cashiers only access what their role allows.

We handle data under Panama's Personal Data Protection Law 81. Details are in our privacy policy.

Yes. The business can delete the customer from the dashboard, or the customer can write to us to request it.